We will do our very best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.
We understand that sometimes you may have to cancel an appointment. Therefore, please give us at least 48 hours’ notice, otherwise if you paid a deposit or full payment, this amount will not be refunded.
It is very difficult to fill appointments at short notice.
If you need to cancel, please give us a call on 01273748999 or use our online booking system, Treatwell. Please do not text, email or put a message on social media.
DEPOSIT / FULL PAYMENTS
We will take either a 50% deposit or full payment at the time of booking based on one or more of the following reasons:
New clients to our salon.
Peak times, such as Saturdays, Holidays, Festive times, Post Lockdown periods.
For an appointment lasting more than two hours, such as hair colour or a treatment.
If you missed your last appointment with us.
In case of a late cancellation or no-show, the amount of the deposit/full payment will not be refunded as it genuinely reflects the loss we have suffered because of the late cancellation or no-show.
The deposit/full payment will be taken at the time when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received.
The deposit/full payment will be fully refunded if you cancel and give us at least 48 hours’ notice.
The deposit/full payment will be fully refunded if you have reaction to a skin allergy test.
Should you wish to reschedule your appointment and do this with more than 48hrs notice, we will transfer the deposit/advance payment to the new date of the appointment. Failing to give 48hrs notice to move an appointment will result in no refund given.
If you give us less than 48 hours’ notice for cancellation or reschedule but we can fill the appointment, we will put your payment towards the cost of your next appointment.
KEEPING TO TIME
If you are running late, please do call us on 01273748999 and we will do our best to fit you in, but we may not be able to provide the full service or treatment. We will discuss this with you on your arrival.